BigCommerce Checkout Outage Hits QuickBooks Payments Stores
BigCommerce reported a major incident on October 5, 2026: stores on QuickBooks Payments could not transact. Here is the timeline and next steps.
BigCommerce is tracking a major incident that leaves some of its stores unable to take payments. The entry on the vendor’s status page, dated October 5, 2026, says QuickBooks Payments stores cannot transact. Checkout and Payment Processing is marked as a partial outage, and a fix was still being rolled out as of 2:20 p.m. PT.
What happened?
At 11:45 a.m. PT on October 5, 2026, BigCommerce opened a major incident covering payment processing. The component dashboard flags Checkout and Payment Processing as a partial outage, so the impact is not uniform across the platform. Shoppers at affected stores may see errors at the payment step, and orders may fail to complete.
Who is affected?
The incident applies to BigCommerce merchants who offer QuickBooks Payments at checkout. Stores using a different gateway have not been flagged in this entry.
BigCommerce has not published a store count or a root cause. There is also no word yet on whether the fault sits in the checkout layer or in the connection to the payment gateway. Until more is known, there is no basis for blaming your own store settings or your QuickBooks Payments account.
The timeline so far
- 11:45 a.m. PT: the incident begins; Checkout and Payment Processing is marked as a partial outage.
- 1:02 p.m. PT: BigCommerce reports the issue is identified and a fix is being implemented.
- 2:20 p.m. PT: the incident remains open and the fix is still in progress.
What can you do while checkout fails?
Run one small test order against your live QuickBooks Payments method. That is the fastest way to learn whether your store is inside the affected group rather than guessing from the status page alone.
Keep an eye on the BigCommerce status page for the resolution notice. We would also hold any timed promotions or email campaigns until checkout is confirmed healthy, since paid traffic sent to a failing checkout is money lost.
If shoppers hit the error during the outage window, their carts were likely abandoned. Keep the order list for that window handy so you can follow up once sales work again.
When will checkout recover?
We cannot say, and we will not guess. BigCommerce identified the issue at 1:02 p.m. PT and said a fix was being implemented, but the incident was still unresolved at 2:20 p.m. PT.
Once the status page marks it resolved, place one more test order before you restart campaigns. Then compare the orders taken during the outage window against what reaches your books afterward, and review anything missing or duplicated before you reconcile.