QuickBooks Online rebuilds its banking page around AI tools

QuickBooks Online users opening the bank transactions page are meeting a different workspace than the one they knew. Intuit has rebuilt the page around a set of AI features and moved several familiar controls in the process. Predictable questions have followed: what each tool actually does, why a colleague sees options you do not, and where the old buttons went. We have laid out the answers below.

Three AI names, one page

The naming is the first hurdle. The banking page draws on three features from Intuit’s platform, and they are not interchangeable.

Intuit AI is the umbrella term. It covers the suggestions that help you categorise and manage transactions, and it ships with every version of QuickBooks, entry plans included.

Accounting AI does the more specific work. It runs two features on this page, Ready to post and Requests for more information, both of which require QuickBooks Online Essentials or higher.

Intuit Assist, finally, is the assistant layer. It lives inside Requests for more information, drafting automatic replies to clients so the details you asked for arrive without a chain of emails.

Which plans see the new features?

Plan level explains most differences between accounts. At Essentials or above, you get both Accounting AI features on the banking page. Plans below Essentials still receive the AI suggestions for matching and categorising, because that layer ships across the whole range. The Ready to post banner and the request tool, though, will not appear. If you cannot see either feature in a file you work on, check the subscription tier before hunting through settings.

Ready to post clears the easy rows

The first Accounting AI feature targets the review queue. Ready to post collects the transactions the system is most confident about, the ones it believes you can post exactly as they stand. When a group forms, a banner appears on the page. You open it, check the rows, and either post the batch in one click or adjust individual transactions first.

Anything outside that high-confidence group stays in the ordinary review flow. The feature speeds up the straightforward cases; it does not change how ambiguous ones are handled.

Requests for more information replaces the email chase

The second feature handles the paperwork chase. Requests for more information lets you message an accountant, bookkeeper, or client from inside QuickBooks when a transaction needs a document or a detail. Clients can raise questions from their own portal too, so the exchange does not have to begin on your side.

Intuit Assist sits in the middle of it. Once a request is open, the assistant can reply to the client automatically, pressing for the specific missing information until nothing is left out. That means fewer emails, and a record attached to the transaction rather than scattered across inboxes.

Where did the familiar controls go?

This is where daily confusion concentrates. The controls have not been removed; they have moved.

Matching and categorising now share a row. Every transaction carries a switch that flips between the two modes, so a suggested match no longer crowds out manual categorisation. To change a category, select the category field in the list and edit it in place.

The table layout sits behind the settings icon above the list. Use it to add columns, or to free up space when the table runs wider than your screen.

Split and categorisation history live in the Action column. Open the dropdown on any transaction to split the entry, or to see how that customer or supplier was categorised before. That last one helps when a supplier’s coding has drifted and you need to match it.

Two cautions before you lean on it

First, treat the Ready to post banner as a shortcut, not a verdict. The batch reflects patterns learned from past behaviour, so inconsistently coded history will produce confident-looking suggestions that deserve a second look.

Second, if you share a company file, agree in advance who answers Requests for more information. Intuit Assist replies to clients on your behalf once a request is open, and it should not be the only voice deciding what counts as a complete answer.

For most readers the practical list is short. Confirm your plan tier so you know which features to expect, learn the three AI names, and spend a few minutes finding the relocated controls. After that, the rebuilt page stops feeling like a detour.